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Great Neighbour / Super Voisin

netowk issue

my sim card is not working. every time whn i make a call it sai like your call cannot be completed

 

Mayor / Maire

Re: netowk issue

@naveenk47756  hi what plan are you on?

Mayor / Maire

Re: netowk issue


@naveenk47756 wrote:

my sim card is not working. every time whn i make a call it sai like your call cannot be completed

 


@naveenk47756  What happens when you diall 611?

Model Citizen / Citoyen Modèle

Re: netowk issue

You are either out of minutes or money on your account.  Go into your self serve account and check it out.    Is it still ACTIVE  or not?

Highlighted
Town Hero / Héro de la Ville

Re: netowk issue


@naveenk47756 wrote:

my sim card is not working. every time whn i make a call it sai like your call cannot be completed

 


Are you a new customer? 

If not, try

If you are indeed new,

If all of them fails, Ask a moderator (Can take up to 48 hrs, 1 message at a time).

Good Citizen / Bon Citoyen

Re: netowk issue

In addition, you can try taking out the simcard, putting it back in and restarting your phone..

ofs
Good Citizen / Bon Citoyen

Re: netowk issue

Hi,

 

1) Is it a new sim? If old sim, try wiping the metallic side with alcohol and dust free cloth or use some sort of sticky tape to stuck away any tiny particles. 

2) If new sim, try to reinsert it into the sim card slot a few times. Did you try the same sim card on a different phone?