cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Great Neighbour / Super Voisin

my account locked out

Hi, 

 

I tried my password more than 3 times and I was out of luck, so my account has been locked out so that I cannot even request my password through web site? how can I resolve this issue?

Moderator

Re: my account locked out

Hey @youngsoonyim

 

Please send us a private message including your phone number and PIN number and we'll be able to reset your password! 

 

Thanks Smiley Happy

 

Marie



*Please do not post private info such as: phone number, account number, PIN etc... This is a public forum!*
Great Neighbour / Super Voisin

Re: my account locked out

I need help!! My account is logged out
Great Neighbour / Super Voisin

Re: my account locked out

my account has been locked out. need help in resetting my password.

Great Neighbour / Super Voisin

Re: my account locked out

I don't understand your system. What do you mean  ' send us private message'.

 

I am trying to help my husband set up his account. Actually I think he has an account already but we can't get into it. We don't remember the security question.

PLEASE HELP.

Wife of Totalrookie

 

 
Moderator

Re: my account locked out

Hi Totalrookie and youngsoonyim,

 

Thank you for reaching out to us.

 

In order to assist you regarding your account access, you need to send us a private message by referring to this link: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/16....

 

We are waiting for your response.


Kind Regards

 

Abdoulaye

 

 

Great Neighbour / Super Voisin

Re: my account locked out

Thanks for your help. We are able to get into the account now.

 

How do I change phone plans & credit cards for the payment?

 

Do I call *611 for that?

Oracle

Re: my account locked out


How do I change phone plans & credit cards for the payment?

 

Do I call *611 for that?


@Totalrookie If you are still wondering; those cannot be done from *611. For plans click Change Plan under Account Status; for credit cards go to the Payment tab and then click Manage My Card.


>>> ALERT: response to private messages may be slow. I am not a moderator. Une réponse aux messages privés peut être lente. Je ne suis pas modérateur.
Great Neighbour / Super Voisin

Re: my account locked out

im locked out as well and cant get back in, help

Deputy Mayor / Adjoint au Maire

Re: my account locked out


greystone wrote:

im locked out as well and cant get back in, help


@greystone

You have replied to an old thread - for future reference you have a better chance of being helped if you are posting your questions in their own thread.

 

You need to reach out to the moderator team - they are PM employees and can help with account issues. Please be aware that they have a higher than usual work load right now and have also left for the day. They will be back tomorrow morning at 9am eastern time. Working on a first come, first serve basis, hey will get back to you as soon a they can.

 

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...