@Rajranirathur , let me try to understand this. You have an account for which you lost the SIM card and you need to replace it with a new one. However, you cannot get into your account because you forgot the email address for the account. If this is correct, then you need to contact the moderator team who will assist you with getting your login back. Once that is done, you will be able to go into the self serve account and do a SIM card change. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.
