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Good Citizen / Bon Citoyen

login

I havent been able to access my account in almost 3 weeks. I keep getting sent links to log in that have expired and I want to quit this company altogether.

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Model Citizen / Citoyen Modèle

Re: login

I can understand your frustration with this. Can you let us know the error message you see when you try and login to self serve.  

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Mayor / Maire

Re: login


@KJ2 wrote:

I havent been able to access my account in almost 3 weeks. I keep getting sent links to log in that have expired and I want to quit this company altogether.


Are you talking about the link in the reset password email?

Sometime, the email arrives couple hours later.

But I just try the reset link and received the password reset email within 1 minute.

Try it again using the Forgot your password? link on the login page.

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Mayor / Maire

Re: login


@KJ2 wrote:

I havent been able to access my account in almost 3 weeks. I keep getting sent links to log in that have expired and I want to quit this company altogether.


contact a moderator  click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator mention password reset   check the envelope top right corner for a reply response time is 2 to 48 hours

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Mayor / Maire

Re: login

@KJ2 contact customer support mods

 

click on the question mark chat bubble to the bottom right of your screen
type "locked out of self serve"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account


make sure to check your inbox(top right corner envelope icon) periodically, for a response

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Mayor / Maire

Re: login

Hi @KJ2 ,

That is no good at all - sorry to hear this.

 

If the Forgot Your Password option is giving you the run around, and SIMon the chat bot is not getting you the results to produce your ticket.

 

You can contact the moderators direct, via private message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

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Mayor / Maire

Re: login


@KJ2 wrote:

I havent been able to access my account in almost 3 weeks. I keep getting sent links to log in that have expired and I want to quit this company altogether.


Are you trying to access self service to close your account? If so try calling *611 from your phone to remove autopay. Your plan will expire/close automatically 90 days after the renewal date if you do not pay.

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Model Citizen / Citoyen Modèle

Re: login


@JoyLuck wrote:

@KJ2 wrote:

I havent been able to access my account in almost 3 weeks. I keep getting sent links to log in that have expired and I want to quit this company altogether.


Are you trying to access self service to close your account? If so try calling *611 from your phone to remove autopay. Your plan will expire/close automatically 90 days after the renewal date if you do not pay.


Hi @KJ2 this one ^^^^ by @JoyLuck .  This is how I also understand your issue.  Your account must be suspended because of lack of funds to renew your plan.  No need to let Public Mobile know that you are leaving because after 90 days of your account being inactive, your account is closed.

 

If this is what you want, sorry to see go.  Best wishes!  👋

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Mayor / Maire

Re: login

@KJ2 no access for 3 weeks I would have Private messaged a moderator a bit ago. Try messaging them and see if they can sort this out for you. I only.have issues with signing in when the page is down or my browser is acting up. 

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Good Citizen / Bon Citoyen

port my number

I haven't been able to access my self-serve account since Sept 4, 2020. It seems my sim was transferred (not by me) so I suspect my account may have been hacked? I have tried numerous passwords from moderators and have not been able to log in. The links either expire or the passwords do not work. This is extremely frustrating as the solutions are endless loops. I would like to port my number to a new provider but they said my current # is inactive. How can I activate my current #? I have paid all the bills on time and I do not know why my number would be inactive? Any info is greatly appreciated, thank you!

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