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Good Citizen / Bon Citoyen

locked out self serve account

i need some moderator's help manually restarting my locked out self serve account. it locked me out after 1 attempt and i can't reset my password


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Re: locked out self serve account


@tyrannosaurus wrote:

i need some moderator's help manually restarting my locked out self serve account. it locked me out after 1 attempt and i can't reset my password


Click on the quetsion mark icon in the bottom right hand corner of the screen. Type in "open ticket" and then select "contact us".  You'll be given the option to open a service ticket.  From there, you can select from the appropriate categories to let the moderators know that you need password help.

View solution in original post


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Mayor / Maire

Re: locked out self serve account

Simon.JPG

 

Highlighted

Re: locked out self serve account


@tyrannosaurus wrote:

i need some moderator's help manually restarting my locked out self serve account. it locked me out after 1 attempt and i can't reset my password


Click on the quetsion mark icon in the bottom right hand corner of the screen. Type in "open ticket" and then select "contact us".  You'll be given the option to open a service ticket.  From there, you can select from the appropriate categories to let the moderators know that you need password help.

View solution in original post