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locked out off my account .

bward
Great Neighbour / Super Voisin

how to get back in

5 REPLIES 5

bward
Great Neighbour / Super Voisin

Thanks @Anonymous  The incognito window worked to be able to reset my password! 

🙏

bward
Great Neighbour / Super Voisin

Thanks @will13am I tried the incognito window and was able to use the forgot password option. 

🙏

bward
Great Neighbour / Super Voisin

Tried using the forgot password feature and it told me to come here and contact support. 

 

Also I sent the moderator team a private message yesterday and not reply 😞

 

@CS_Agent 

will13am
Oracle
Oracle

@bward, have you tried using the forgot password feature.  Some customers report not getting a timely email to do the reset.  If that applies to you, then you need to get in touch with the moderator team to do the reset. The moderator team can be reached via private message using this link.  Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Anonymous
Not applicable

@bward wrote:

how to get back in


Clear cache, use a different browser, try incognito/privacy mode.

But first wait about an hour.

If that still doesn't work then you'll need to contact the @Moderator_Team < Click this.

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