just me or does it take a long time to log in to my account?

[sahands]

it's always been like this for me.

[J-L]

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@sahands wrote:

it's always been like this for me.

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It has always been very slow for me but recently it's been much worse. It often seems to freeze and time out. I then have to refresh the screen and try to log in again

[PunjabMoga]

I am still seeing the issue not only logging in but also general navigating the portal. I have timed out few times moving from page to page.

[sahands]

I'm avaraging at least 15 sec before it logs me in, has never been quick/2-4 sec

[will13am]

Server response is all over the map.  Quite often, it can take literally a minute or more to login.  There was apparently a hardware upgrade to speed things up.  I have found that logins remain a bit of a variable performance.  

[LovesToPM]

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@sahands wrote:

it's always been like this for me.

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Try clearing your browser cache and open a new tab using incognito mode.

You should notice some improvement.

[cellphoneuser1]

@sahands There's maintenance today. Hope for improvements.

[hairbag1]

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@sahands wrote:

it's always been like this for me.

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There was a system disruption with Telus netwoks in parts of Ontario today. Mostly cleared up but could be some pockets of "slowness" remaining.

Otherwise...it usually takes a few moments to log into My Account...I've learned to be patient.

[computergeek541]

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@sahands wrote:

it's always been like this for me.

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For me, it's sometimes instant.  Other times, I have to wait about 30 seconds.

[ChuckYeah]

@sahands It depends on what you think is a long time, but yes, it takes longer than your average Facebook login. Honestly, it was quicker in the past. It's possible that the success of Public Mobile recently has caused a bit of a queue delay even on the self serve site.