cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Mayor / Maire

Re: iPhone XS can't send MMS pictures anymore to Android devices


@Nickintofino wrote:

@krazykiwi wrote:

If resetting the APN does not work reset the Network settings.

If that does not work turn phone off, remove sim, turn phone on let it find "no service" turn off insert sim then turn back on.


I will try that, but all these things are under the assumption the setting on the iphone are stopping the mms pictures. 

 

I have to go to a meeting but will try this all out later this afternoon. The Signal.app is a great workaround for this problem....


Yes, these are all tricks I have used and directed others to try and ar some point it has worked.

It may be a provisioning issue which will require the @Moderator_Team to fix.

 

To Contact the Moderators click this link and describe in detail your situation.

 

I recommend while you wait for their response to try what I suggested.

Mayor / Maire

Re: iPhone XS can't send MMS pictures anymore to Android devices

I know there is an iOS 12.something issue that is preventing the XR from sending MMS, maybe it affects the XS too?

 

@CalgaryBen any suggestions for @Nickintofino?


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Good Citizen / Bon Citoyen

Re: iPhone XS can't send MMS pictures anymore to Android devices


@srlawren wrote:

I know there is an iOS 12.something issue that is preventing the XR from sending MMS, maybe it affects the XS too?

 

@CalgaryBen any suggestions for @Nickintofino?

 

It was working roughly a month ago... My book keeper uses a Google Pixel and I can't send mms to her.... it starts and then just stops. But thanks any how... 


 

Mayor / Maire

Re: iPhone XS can't send MMS pictures anymore to Android devices

iMessages often have problems communicating with android, try turning iMessage off and use standard sms/mms texting.
Mayor / Maire

Re: iPhone XS can't send MMS pictures anymore to Android devices


@Nickintofino wrote:

 

It was working roughly a month ago... My book keeper uses a Google Pixel and I can't send mms to her.... it starts and then just stops. But thanks any how... 


@Nickintofino probably won't help much but you could try this KB article from Apple:  If you can't send or receive messages on your iPhone, iPad, or iPod touch

 

You could also try:

https://www.fonepaw.com/solution/iphone-wont-send-pictures.html

https://www.payetteforward.com/my-iphone-wont-send-pictures-heres-real-fix/

https://discussions.apple.com/thread/8084916


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Deputy Mayor / Adjoint au Maire

Re: iPhone XS can't send MMS pictures anymore to Android devices


@Nickintofino wrote:

It was working roughly a month ago... My book keeper uses a Google Pixel and I can't send mms to her.... it starts and then just stops. But thanks any how... 


@Nickintofino if you send a regular text (or even just start typing one... don't actually need to send), is the "Send" button green or blue?  (I'm just thinking that if, for any reason, she has inserted her SIM card into any iPhone recently, it may have registered her phone number as a qualified recipient for iMessage on the iMessage servers, in which case your "Send" button would be blue.  If that's the case, we can work towards resolving that).  If it's green, then what happens when you send the MMS... does it show the (!) Not Delivered, or does it apparently send?  If it sends, check your Self-Serve account, under Plans and Add-Ons / Usage History, and see if you see a Call Type="Data Event" with Usage Type="MMS" entry.  This will show whether the MMS was sent to the network, and maybe the issue is on your book-keeper's end.  Note that the Usage History can often be delayed by many hours and isn't updated in real-time...

 

I'd recommend downloading a free app called TextNow, which will give you a free phone number with area code of your choice.  You can then SMS and MMS yourself at your new number, for testing purposes (it's like having a phone inside your phone).  This might aid in troubleshooting.  Meanwhile, you can also use this app to send the MMS to your book-keeper, bypassing the configurations to make this work on your iPhone.

Mayor / Maire

Re: iPhone XS can't send MMS pictures anymore to Android devices


@srlawren wrote:

I know there is an iOS 12.something issue that is preventing the XR from sending MMS, maybe it affects the XS too?

 

@CalgaryBen any suggestions for @Nickintofino?


 

Further to this:  12.2 beta 2 came out today and apparently resovled the issue I'm talking about above:  https://community.koodomobile.com/iphone-81489/iphone-cannot-send-gifs-or-mms-7791291/index3.html#po... If you're comfortable with beta software, might be worth a try!  Or wait for the official (non-beta) 12.2 rollout.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Good Citizen / Bon Citoyen

Re: iPhone XS can't send MMS pictures anymore to Android devices


@srlawren wrote:

@srlawren wrote:

I know there is an iOS 12.something issue that is preventing the XR from sending MMS, maybe it affects the XS too?

 

@CalgaryBen any suggestions for @Nickintofino?


 

Further to this:  12.2 beta 2 came out today and apparently resovled the issue I'm talking about above:  https://community.koodomobile.com/iphone-81489/iphone-cannot-send-gifs-or-mms-7791291/index3.html#po... If you're comfortable with beta software, might be worth a try!  Or wait for the official (non-beta) 12.2 rollout.


Thanks! I will wait for the update. 

Good Citizen / Bon Citoyen

Re: iPhone XS can't send MMS pictures anymore to Android devices

Thanks for the info and testing with textnow! 

 

Great suggestion!

Mayor / Maire

Re: iPhone XS can't send MMS pictures anymore to Android devices


@Nickintofino wrote:
Thanks! I will wait for the update. 

How is this the solution? You're not a newbie so I'm calling it out.