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Good Citizen / Bon Citoyen

iPhone 11 max and account activation

It says I cant receive  text or call on my iphone 11 says to choose another plan

Secondly  I cant activate my self serve acct. I cant login and  I cant reset password  keep saying cant verify my email  I tried to create a new account  and it says my number  is invalid.  Am just frustrated.  .I bought my phone at fiull price dont expect it to be locked

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Great Citizen / Super Citoyen

Re: iPhone 11 max and account activation


@faithsayo1 wrote:

It says I cant receive  text or call on my iphone 11 says to choose another plan

Secondly  I cant activate my self serve acct. I cant login and  I cant reset password  keep saying cant verify my email  I tried to create a new account  and it says my number  is invalid.  Am just frustrated.  .I bought my phone at fiull price dont expect it to be locked


Can you call out and send texts?  Did you port a number in?  For the password, you'll need to click on https://publicmobile.ca.ada.support/chat and type "forgot security".  If data, outgoing calls, or outgoing texts work, your phone is unlocked or a Telus phone.

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Good Citizen / Bon Citoyen

Re: iPhone 11 max and account activation

I can’t call or text out it says it’s not included in my plan I did the 15 dollar plan . When I tried to text I get a message saying not included to go to self serve and update But I can’t acces my account

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Great Citizen / Super Citoyen

Re: iPhone 11 max and account activation

You'll have to reach a moderator. They're the only people.to fix an account issue. The provisioning got messed up.

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Good Citizen / Bon Citoyen

Re: iPhone 11 max and account activation

So frustrating!

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Town Hero / Héro de la Ville

Re: iPhone 11 max and account activation

@faithsayo1 

 

you can also send them a private message through here

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


make sure to check your inbox(top right corner envelope icon) periodically, for a response

 

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM EST

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Town Hero / Héro de la Ville

Re: iPhone 11 max and account activation

Hi @faithsayo1 ,

 

Just making sure...you are using a Public Mobile SIM card, correct?

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Good Citizen / Bon Citoyen

Re: iPhone 11 max and account activation

Of course. Infact I have 2 public Mobile sim and I can’t login to both accounts while the ported in number works fine . The new number sim says calls and text are not included that I should login to self  serve to update my plan but I can’t login in

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Good Citizen / Bon Citoyen

Re: iPhone 11 max and account activation

Thanks

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Town Hero / Héro de la Ville

Re: iPhone 11 max and account activation

HI @faithsayo1 , ok.

Did you only port in one phone number? If so, I am wondering why you are referring to two accounts?