iMessage and Facetime not working

[Jennti]

Please help! I've just switched from Rogers to PM. My iMessage and Facetime stop working. iMessage and Facetime used to work with the Rogers plan (Talk & Text, no data). I left the activation run overnight without luck. I've tried all the suggestions I found in the community - still can't make them work. My plan is unlimited province Talk and international Text. I have iPhone X with the latest IOS software. Do I need a data plan with PM for iMessage and Facetime to work? any help is appreciated. Thank you!

[Jennti]

yes, I do have a WIFI connection. Both Facetime and iMessage are stuck at the Activation.

[liuxinbing]

you don't need any plan to have iMessage and facetime, you even don't need a SIM card in. You only need wi-fi connection. So obvioiusly there is nothing to do with PM.

[hycm53]

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@Jennti wrote:

Please help! I've just switched from Rogers to PM. My iMessage and Facetime stop working. iMessage and Facetime used to work with the Rogers plan (Talk & Text, no data). I left the activation run overnight without luck. I've tried all the suggestions I found in the community - still can't make them work. My plan is unlimited province Talk and international Text. I have iPhone X with the latest IOS software. Do I need a data plan with PM for iMessage and Facetime to work? any help is appreciated. Thank you!

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You don't have to have data plan to use Facetime, but do need WIFI connection.