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Great Neighbour / Super Voisin

i forgot my public mobile account password and security question

please help me

Model Citizen / Citoyen Modèle

Re: i forgot my public mobile account password and security question

Are you not able to reset your password by clicking "Forgot your password"?

 

If not, you probably need to submit a ticket to ask the Mods for help. Click the little "?" in the bottom right and type in "ticket."

Great Neighbour / Super Voisin

i forgot my public mobile account password and security question

i forgot my public mobile account password and security question. i need to reset

Mayor / Maire

Re: i forgot my public mobile account password and security question

@sansweet228 

You have asked the same question three times.  In this community forum, we are all customers like yourself.  We can't access your account.  Only moderators can help and it takes time for moderator response.  

Good Citizen / Bon Citoyen

Re: i forgot my public mobile account password and security question

Contact a moderator for help with this issue. They should be able to help you! I think they could help you reset the password. Good luck Smiley Happy 

Great Citizen / Super Citoyen

Re: i forgot my public mobile account password and security question


@sansweet228 wrote:

i forgot my public mobile account password and security question. i need to reset


@sansweet228  Maybe I can jog your memory......?   First or favourite pet? Favourite activity in high school? Father/mother/grandfather/mother birthplace?  Favourite vacation place?

 I can't remember the rest of the questions...did you make your own question?

 

 @Alan_K  Is it possible to have access in the help pages to the list of questions for the security question? It's a common list for banks etc...I think being able to look at it would jog a lot of people's memories to avoid having to msg the moderators for the password reset. A reminder to write it down (again) if they remember correctly can be included.

Great Citizen / Super Citoyen

Re: i forgot my public mobile account password and security question

Some sample common security questions not all are on pm's list.

 

Try

 for security questions you could use:

  • What was the house number and street name you lived in as a child?
  • What were the last four digits of your childhood telephone number?
  • What primary school did you attend?
  • In what town or city was your first full time job?
  • In what town or city did you meet your spouse/partner?
  • What is the middle name of your oldest child?
  • What are the last five digits of your driver's licence number?
  • What is your grandmother's (on your mother's side) maiden name?
  • What is your spouse or partner's mother's maiden name?
  • In what town or city did your mother and father meet?
  • What time of the day were you born? (hh:mm)

@sansweet228  Maybe they will help you remember maybe not. Worth a try. Good luck.