i forgot my email and password i used to set up my account an i would now like to change plan

[RosieR]

Hi @MarthaMartin you must have been a Public Mobile user for a long long time if you had forgotten the email you used as username.  Anyway, follow @JoyLuck 's suggestion above to get in touch with a moderator to help you.  You have to be able to prove this is your account.  Good luck!

[JoyLuck]

@MarthaMartin 

Contact moderators regarding your email and password. You can then log into self service to change your plan.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.