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huikangli
Great Neighbour / Super Voisin

how do I create an online account when I cannot receive text on phone

Hi,

  my phone cannot receive text message.  I want to create an online account.  and it needs an verification code to start.

 

Thanks.

kb_mv
Mayor / Maire

Re: how do I create an online account when I cannot receive text on phone

@huikangli  A moderator can help you out. You can contact the mods one of 2 ways. Click the question mark bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

 

kevenv_2-1599233493879.png

 

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

 

JoyLuck
Mayor / Maire

Re: how do I create an online account when I cannot receive text on phone


@huikangli wrote:

Hi,

  my phone cannot receive text message.  I want to create an online account.  and it needs an verification code to start.

 

Thanks.


Are you saying your phone does not have the function to send/receive text messages?

 

If that is the case, contact a moderator.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
totalUser
Mayor / Maire

Re: how do I create an online account when I cannot receive text on phone

@huikangli 

You could borrow a friend's phone just to receive that sms

As soon as you enter the sim you will receive your pin, I would suggest that after receiving the code you delete that conversation from your friend's phone

popping
Oracle

Re: how do I create an online account when I cannot receive text on phone


@huikangli wrote:

Hi,

  my phone cannot receive text message.  I want to create an online account.  and it needs an verification code to start.

 

Thanks.


If you initiated porting your phone number from your old provider during activation process, the text message may go to your old SIM.  Put your old SIM card back to your phone and try the create your self-serve account again.

 

How long you had been waiting for incoming text or call?

If it is over 2 day, your port may be stuck, create a support ticket to get moderator to fix it.

Good luck and welcome to PM.

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