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Discount40
Great Neighbour / Super Voisin

history

how can I get my call history for the month of May


Accepted Solutions
BlueB
Deputy Mayor / Adjoint au Maire

Re: history

@LurganIeUk 

The View Usage history only goes for the last 90 days (as you mentioned) back until June.  If @Discount40 is looking for Call (Usage) for May, CS Agent help is required unless there's another trick I don't know about?  🙂

View solution in original post


All Replies
BlueB
Deputy Mayor / Adjoint au Maire

Re: history

@Discount40 

Welcome to the Public Mobile Community!  🙂

 

Since the Self Serve feature is going back to June - May is a bit far back so you'll need to reach out to a CS Agent (staff) by creating a ticket through the SIMon chatbot (chat bubble, lower-right corner) or here.  They should be able to retrieve those details for you.

S--S
Mayor / Maire

Re: history

@Discount40 

go sign in to Self-Serve, to review your account, and see full History....

 

z10user4
Mayor / Maire

Re: history

 @Discount40 : You can't go back that far. See BlueB above.

LurganIeUk
Mayor / Maire

Re: history

See Usage History below. 

 

Screen Shot 2021-09-07 at 1.03.57 PM.png

 

See Payment  History below. 

 

Screen Shot 2021-09-07 at 1.03.29 PM.png

BlueB
Deputy Mayor / Adjoint au Maire

Re: history

@LurganIeUk 

The View Usage history only goes for the last 90 days (as you mentioned) back until June.  If @Discount40 is looking for Call (Usage) for May, CS Agent help is required unless there's another trick I don't know about?  🙂

View solution in original post

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