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Great Neighbour / Super Voisin

forgot password and account locked

I decide to buy an 30$ plan with autopay than I try to get in my account and its show that the password is incorrect than I try to do the password reset and its show: your account is locked please contact public mobile. Please help me 

 

Thanks 

 

 

edited by computergeek541: phone number removed


Accepted Solutions
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Mayor / Maire

Re: forgot password and account locked


@Ravi1971 wrote:

I decide to buy an 30$ plan with autopay than I try to get in my account and its show that the password is incorrect than I try to do the password reset and its show: your account is locked please contact public mobile. Please help me 

 

 

 


@Ravi1971 try contacting a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue password reset, you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner 

View solution in original post


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Mayor / Maire

Re: forgot password and account locked


@Ravi1971 wrote:

I decide to buy an 30$ plan with autopay than I try to get in my account and its show that the password is incorrect than I try to do the password reset and its show: your account is locked please contact public mobile. Please help me 

 

 

 


@Ravi1971 try contacting a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue password reset, you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner 

View solution in original post

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Mayor / Maire

Re: forgot password and account locked

Hi @Ravi1971 

 

This is a public forum, please edit your post to remove any personal information. To edit it, hit the 3 dots at top, right of your post.

 

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

 

esjliv_0-1599484582891.png

 

https://publicmobile.ca.ada.support/chat/

 

OR

 

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Highlighted
Mayor / Maire

Re: forgot password and account locked


@Ravi1971 wrote:

I decide to buy an 30$ plan with autopay than I try to get in my account and its show that the password is incorrect than I try to do the password reset and its show: your account is locked please contact public mobile. Please help me 

 

 

xxxxxxxxxxx

xxxxxxxxxx

Thanks 


@Ravi1971 contact a moderator  click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator say you want a password reset      check the envelope top right corner for a reply response time is 2 to 48 hours

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Mayor / Maire

Re: forgot password and account locked

Here’s when and how to contact the Moderator Team:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
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Mayor / Maire

Re: forgot password and account locked



I decide to buy an 30$ plan with autopay than I try to get in my account and its show that the password is incorrect than I try to do the password reset and its show: your account is locked please contact public mobile. Please help me 

 

 

Ravinthiran 

xxx-xxxx  <-------

Thanks 


@computergeek541 

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Great Citizen / Super Citoyen

Re: forgot password and account locked

Re Entering wrong password for account, perhaps Public Mobile should not limit the amount of attempts to 2 tries.  Perhaps as many as 5?  

Tags (2)
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Retired Oracle / Oracle Retraité

Re: forgot password and account locked


@Rosguru wrote:

Re Entering wrong password for account, perhaps Public Mobile should not limit the amount of attempts to 2 tries.  Perhaps as many as 5?  


The limit is more than 2 attempts. I do believe that the limit gets lowered if the you're never logged in successfully after a previous time-based lockout.

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