11-21-2019 02:51 PM - edited 01-05-2022 08:04 AM
need help with password for self serve i forgot it cant reset it cause i forgot the password for the email i used
Solved! Go to Solution.
08-06-2020 06:35 PM
if you have a Samsung phone try signing in with Samsung Pass
08-06-2020 06:31 PM
@Lee Contact the moderators and ask them for a temporary password to your self service account. There are 2 ways to contact the Moderator Team:
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
08-06-2020 06:22 PM
help please I've tried everything to access my account to make some changes I need to add a new bank card for auto-pay but I forgot my password so I cant enter the site.
can you help
tks Lee
11-21-2019 03:38 PM
@stewbev34 wrote:cant login to my email accoutn
@LovesToPM wrote:
@stewbev34 wrote:need help with password for self serve i forgot it cant reset it cause i forgot the password for the email i used
Reset Your Self-Serve Password
If you forget your password, there’s no need to worry. You can create a new one by following these simple steps:
- Click here.
- Enter and confirm your email address, then answer the security question. You made the security question when you created your Self-Serve account.
You will receive an email outlining how to change your password. If you don’t get this email within 30 minutes, please start a conversation with our virtual assistant, SIMon by clicking here, to submit a ticket to the Moderator Team.
If you cannot access your email account, then you'll need to contact Moderators for help.
Click on the question mark at bottom right to get started. Open SIMon the chabot and submit a ticket to Moderators.
11-21-2019 03:36 PM
cant login to my email accoutn
@LovesToPM wrote:
@stewbev34 wrote:need help with password for self serve i forgot it cant reset it cause i forgot the password for the email i used
Reset Your Self-Serve Password
If you forget your password, there’s no need to worry. You can create a new one by following these simple steps:
- Click here.
- Enter and confirm your email address, then answer the security question. You made the security question when you created your Self-Serve account.
You will receive an email outlining how to change your password. If you don’t get this email within 30 minutes, please start a conversation with our virtual assistant, SIMon by clicking here, to submit a ticket to the Moderator Team.
11-21-2019 03:20 PM
This is a common issue I've read over 2.5 months with PM and the only way to correct is to contact a moderator by clicking ?, bottom right, and following instructions.
11-21-2019 03:00 PM
@stewbev34 wrote:need help with password for self serve i forgot it cant reset it cause i forgot the password for the email i used
Reset Your Self-Serve Password
If you forget your password, there’s no need to worry. You can create a new one by following these simple steps:
You will receive an email outlining how to change your password. If you don’t get this email within 30 minutes, please start a conversation with our virtual assistant, SIMon by clicking here, to submit a ticket to the Moderator Team.