forget password

[riya]

hi. i forget my password and i choose forget password option and they send a mail to me but i opened it later so now its not possible for me to change my password what coud i do

[Jb456 · Accepted solution]

[Jb456 · Accepted solution]

[Staliger]

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@riya wrote:

hi. i forget my password and i choose forget password option and they send a mail to me but i opened it later so now its not possible for me to change my password what coud i do

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Better to seek for the moderator's help: click the "?" in lower right side of the page, type "contact moderator", and follow directions.

[Dunkman]

@riya 

As you wait for moderator help, you can try dialing 611 via your phone.  You can do some basic account services by dialing 611.  

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

[zayn2000]

Go to this page: https://selfserve.publicmobile.ca/Overview/

Click "Forgot your password?"(under the log in button) and they will send you another email with instructions on how to change it. 

[telemonster]

Do n ot panic, drink coffee and here we go. Help is on the way. Solved

[computergeek541]

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@telemonster wrote:

Do n ot panic, drink coffee and here we go. Help is on the way. Solved

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This discussion is about a customer trying to  recover access to the self serve account.