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forget password and answer of security question

Ina1
Great Neighbour / Super Voisin
 
3 REPLIES 3

Anonymous
Not applicable

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

 

you Have To Submit a Ticket To Customer Service by Moderator Team,

 

Here’s how to contact customer service by Moderator Team,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
  • or you can send a private message to Moderator Team  by Click HERE
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address,
  • explanation to them nice Team and nice service.

 

      Good Luck

softech
Oracle
Oracle

HI @Ina1 , Mod is your friend in this case to reset the logon

 

open a ticket with mod, click on the Bubble or directly at : https://publicmobile.ca/chatbot

Start with typing: Fogot log in information, then Click "Contact Us" and then click "Click her to submit a ticket"

you will then got to another page to open ticket.
There, you will be prompted to enter COMMUNITY Login (NOT My Account/Self-Serve) to validate your identity,

mimmo
Retired Oracle / Oracle Retraité

@Ina1   you will need to submit a ticket to the moderator team via the chat bot.  (bottom right bubble)  then type forgot password and follow the prompts.

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