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syg
Good Citizen / Bon Citoyen

forget my 4 digit pin what should i do ?

i already send a msg to a @Moderator_Team over 3 hours ago but no replly

Great Neighbour / Super Voisin

Re: forget my 4 digit pin what should i do ?

Hey, so it usually does take about 48hrs for the moderator to reply but when they do, have the following info available and they should be able to help you out immediately!

Provide 3 elements of the following information: Date of Birth, Address with Postal Code, Home or business contact number, Commonly called numbers or text messages (SMS), Last top-up amount and the date, the Last booster purchased and the date or Email address.

 

Hope this helps!

syg
Good Citizen / Bon Citoyen

Re: forget my 4 digit pin what should i do ?

@SimonM21

i wos thinking that it normel 2-4 hour for @Moderator_Team to replly

you say that take 48 hour, its very bed, i think for this kind of service to switch to another campany like fizz, my freind say that hi use fizz, hi chat with tham for a waiting about 5 m

syg
Good Citizen / Bon Citoyen

Re: forget my 4 digit pin what should i do ?

if i will not her back from @Moderator_Team till tommorow i will switch to fizz

syg
Good Citizen / Bon Citoyen

@mod please i need my 4 digit pin

@Moderator_Team please i need my 4 digit pin

syg
Good Citizen / Bon Citoyen

@Moderator_Team please i need my 4 digit pin

@Moderator_Team please i need my 4 digit pin

Great Neighbour / Super Voisin

Re: forget my 4 digit pin what should i do ?

Well, for me it took about 24-48hrs for them to respond but once they get to you, everything will happen really fast! 

I guess, you also should take into account the fact that there are probably hundreds or thousands of people messaging them regularly so they have a lot on their plate! Initially I was upset too but I think I get where the @Moderator_Team is coming from! But thats my opinion tho!

syg
Good Citizen / Bon Citoyen

@Moderator_Team please i need my 4 digit pin

@Moderator_Teamplease i need my 4 digit pin

syg
Good Citizen / Bon Citoyen

@Moderator_Team please i need my 4 digit pin

@Moderator_Team please i need my 4 digit pin

syg
Good Citizen / Bon Citoyen

@Moderator_Team please i need my 4 digit pin

please i need my 4 digit pin