Hey, so it usually does take about 48hrs for the moderator to reply but when they do, have the following info available and they should be able to help you out immediately!
Provide 3 elements of the following information: Date of Birth, Address with Postal Code, Home or business contact number, Commonly called numbers or text messages (SMS), Last top-up amount and the date, the Last booster purchased and the date or Email address.
Hope this helps!
Well, for me it took about 24-48hrs for them to respond but once they get to you, everything will happen really fast!
I guess, you also should take into account the fact that there are probably hundreds or thousands of people messaging them regularly so they have a lot on their plate! Initially I was upset too but I think I get where the @Moderator_Team is coming from! But thats my opinion tho!