cancel
Showing results for 
Search instead for 
Did you mean: 

expired payment card

Barbw1
Great Neighbour / Super Voisin

My payment card expired and I have tried to renew it. But I receive a message 'card update failed'.

6 REPLIES 6

Barbw1
Great Neighbour / Super Voisin

Thanks.

Barbw1
Great Neighbour / Super Voisin

Thanks for the sugestions. It finally worked.

shskr
Model Citizen / Citoyen Modèle

Try removing your CC from your account and then re-adding it with new expiry date.

popping
Retired Oracle / Oracle Retraité

@Barbw1 wrote:

My payment card expired and I have tried to renew it. But I receive a message 'card update failed'.


PM credit/debit card edit function does not work.

1.  Delete the old credit/debit card entry

2.  Restart your browser

3.  Add your credit/debit card info again.

RossN
Mayor / Maire

have you tried getting rid of your old expired info first I know I had to before I could put my new card info in also try ingognito mode

missorange
Town Hero / Héro de la Ville

Try using chrome, incognito to log in the self account, if still cannot renew your card, just send message to MOD team in following link, someone will reply you within 48 hours.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.