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Great Neighbour / Super Voisin

expired payment card

My payment card expired and I have tried to renew it. But I receive a message 'card update failed'.

Model Citizen / Citoyen Modèle

Re: expired payment card

Try using chrome, incognito to log in the self account, if still cannot renew your card, just send message to MOD team in following link, someone will reply you within 48 hours.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Great Citizen / Super Citoyen

Re: expired payment card

have you tried getting rid of your old expired info first I know I had to before I could put my new card info in also try ingognito mode

Mayor / Maire

Re: expired payment card


@Barbw1 wrote:

My payment card expired and I have tried to renew it. But I receive a message 'card update failed'.


PM credit/debit card edit function does not work.

1.  Delete the old credit/debit card entry

2.  Restart your browser

3.  Add your credit/debit card info again.

Great Citizen / Super Citoyen

Re: expired payment card

Try removing your CC from your account and then re-adding it with new expiry date.

Great Neighbour / Super Voisin

Re: expired payment card

Thanks for the sugestions. It finally worked.

Great Neighbour / Super Voisin

Re: expired payment card

Thanks.