email address cancelled

[emma10]

Hi I don't have the email address anymore that is link to my public mobile account therefore cannot reset password.

[emma10]

thank you I thought I was answering to a private one.

[computergeek541]

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@emma10 wrote:

Hi my email address that was linked to my self serve account was xxxxxxxxxxxxxxx  please change it to xxxxxxxxxx@xxxxxxx and my pin# is xxxxxxxxxxxx.

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@emma10 

Please - 

Never post this informaiton here. You just gave your information to anyone in the world who wants it. Anyone with an internet connection can see these messages.

[emma10]

Correction on my email address on my self serve account it s/b xxxxxxxxxxxxxx@xxxxxxxxxxxxx

edited by computergeek541: removed personal information

[emma10]

Hi my email address that was linked to my self serve account was xxxxxxxxxxxxxxx  please change it to xxxxxxxxxx@xxxxxxx and my pin# is xxxxxxxxxxxx.

edited by computergeek541: removed account information

[emma10]

edited by computergeek541: removed something that looked very similar to an account PIN

[shaker]

Email address cannot be changed by ourselves using self-serve.

Because, they need to be changed at the back-end as well!

And , in Public Mobile Email address is linked with a lot of things , including self-serve.

Your fastest bet is creating a ticket with Simon, the PM Virtual Assistant.

Also, reach out to the Moderator Team,{ Link is below } to fix the Back-end.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Regards.

[popping]

@emma10 

Before moderator can help you to change your email address.  Moderator want to verify that your are the owner of your account.  You can provide you PIN# you provided during activation.    

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

While you are waiting for moderator to help you, you should start to collect these info for moderator.  You can send additional info to moderator using your support ticket # as the private message subject.

[computergeek541]

@emma10 

You'll need to proceed to https://publicmobile.ada.support/chat to open a ticket with the moderators.

[Staliger]

@emma10 You need to contact moderators: https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

[gblackma · Accepted solution]

@emma10  contact the moderators and give them a new email address that you would like your self service account switched to. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

[Anonymous]

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@emma10 wrote:

Hi I don't have the email address anymore that is link to my public mobile account therefore cannot reset password.

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Depending on what you're trying to do, maybe you can do what you need in the immediate term, in the 611 service.

But you'll need to ask the moderators to change the account email address.