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Good Citizen / Bon Citoyen

change account email address

I have no service for a few days now, bill is all up to date. How can I change my contact email address on my Public Mobile account? The one i signed up with is old and I cannot log into that email anymore.


Accepted Solutions
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Deputy Mayor / Adjoint au Maire

Re: no service

Hi @KJ2 ,

Is your account suspended? What does it say when you call 611?

 

Reactivate it when you call 611.

 

To change your email contact the moderators, they need to do it for you.

 

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

 

esjliv_0-1599784735818.png 

https://publicmobile.ca.ada.support/chat/

 

OR

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post


All Replies
Highlighted
Deputy Mayor / Adjoint au Maire

Re: no service

Hi @KJ2 ,

Is your account suspended? What does it say when you call 611?

 

Reactivate it when you call 611.

 

To change your email contact the moderators, they need to do it for you.

 

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

 

esjliv_0-1599784735818.png 

https://publicmobile.ca.ada.support/chat/

 

OR

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post

Highlighted
Mayor / Maire

Re: change account email address


@KJ2 wrote:

I have no service for a few days now, bill is all up to date. How can I change my contact email address on my Public Mobile account? The one i signed up with is old and I cannot log into that email anymore.


@KJ2 hi you would need a moderator to help with that try contacting a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue email change self serve, you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner 

Good Citizen / Bon Citoyen

Re: change account email address

thank you for your reply!

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