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esjliv
Mayor / Maire

Re: cant change plans


@evanwcormack wrote:

I dont know what you do but having a phone is required of me, why would I wait an unknown amount of time without a service and without reimbursement for my unused days? the chat robot has never worked for me either. I have continuously had a 100% fail rate for it helping me.


@evanwcormack SIMon bot can be annoying.

 

Go the Private message route directly to the Moderator:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

 

HALIMACS
Mayor / Maire

Re: cant change plans


@evanwcormack wrote:

I dont know what you do but having a phone is required of me, why would I wait an unknown amount of time without a service and without reimbursement for my unused days? the chat robot has never worked for me either. I have continuously had a 100% fail rate for it helping me.


@evanwcormack 

 

Try the non chatbot way.

 

Send a private message to the moderator by clicking here  You’ll need to be logged into your Community account for the link to work.

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

hairbag1
Mayor / Maire

Re: cant change plans

@evanwcormack....

until the moderators can fix the current glitches....download the free TextNow app. You'll be able to make calls and texts for free using your wifi. There seems to be wifi everywhere nowadays.

 

LurganIeUk
Mayor / Maire

Re: cant change plans

There are two options to change your plan.

1. Right now and that resets your payment date and you could loose a few bucks. 

2. At your next renewal 

 

Which one are you choosing?

evanwcormack
Good Citizen / Bon Citoyen

Re: cant change plans

I cant do either

LurganIeUk
Mayor / Maire

Re: cant change plans

Try another browser...if that fails wait a day if that is ok with you or contact a MOD. 

evanwcormack
Good Citizen / Bon Citoyen

Re: cant change plans

I have tried that and it didnt work. if you read back someone already suggested this and I said it didnt work

softech
Deputy Mayor / Adjoint au Maire

Re: cant change plans

@evanwcormack  if you are no rush to change, avoid to do today and try again tomorrow or next week.  Not sure if the system issue is resolved yet.

 

Of course if your renewal date is tomorrow or coming up really soon, you might not have a choice then  😞

evanwcormack
Good Citizen / Bon Citoyen

Re: cant change plans

If you read back I said I cant wait several days and need it fixed asap

cellphoneuser1
Mayor / Maire

Re: cant change plans


@evanwcormack wrote:

If you read back I said I cant wait several days and need it fixed asap


If you can't do it yourself, you'll have to wait for a moderator's help. I know that's not your fault but we're customers here and can't speed up the service that you get.

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