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evanwcormack
Good Citizen / Bon Citoyen

cant change plans

I tried to change my plan yesterday before the autopay went through but when I go to thr change plans page it doesnt show my current plan or give me any options to change it. when I click on the more options link it gives me an error message designed for the developers/administrators of the website. why is there always issues like this? why is this company so poorly managed?


Accepted Solutions
HALIMACS
Mayor / Maire

Re: cant change plans

@evanwcormack 

 

You may want to try the change plan tab again under self serve.

 

It appears to be functioning and will display the various plans that you can change to. 

View solution in original post


All Replies
softech
Deputy Mayor / Adjoint au Maire

Re: cant change plans

so, you went back today and you still see your old plan there?

 

They have some issue with Autopay this morning, I am not sure if it is a good time to change plan today.  Maybe try again tomorrow?  especially if you are going to pick change plan at the end of the current month, if that is the case, it wouldn't be any difference to wait another day.. 

 

I think the site has some issue with the timeout setting.  If the backend is slow and the front end timed out, it will get all kind of unexpected result.

esjliv
Mayor / Maire

Re: cant change plans


@evanwcormack wrote:

I tried to change my plan yesterday before the autopay went through but when I go to thr change plans page it doesnt show my current plan or give me any options to change it. when I click on the more options link it gives me an error message designed for the developers/administrators of the website. why is there always issues like this? why is this company so poorly managed?


@evanwcormack 

Clear your browser's cache.

Try a different browser.

Open a tab in incognito mode.

...and/or try again later.

 

These are things to always try when having finicky Self Serve issues.

evanwcormack
Good Citizen / Bon Citoyen

Re: cant change plans

I have been trying for 2 days to change my plan, it wont even show my current plan. I need a phone service

evanwcormack
Good Citizen / Bon Citoyen

Re: cant change plans

I did all of those things and it didnt work

esjliv
Mayor / Maire

Re: cant change plans


@evanwcormack wrote:

I have been trying for 2 days to change my plan, it wont even show my current plan. I need a phone service


@evanwcormack  - 2 days! eek and still not working?

 

Go to Moderators if those fixes are not doing anything. Sorry this is being so annoying, it would frustrate me too.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

 

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

hairbag1
Mayor / Maire

Re: cant change plans

@evanwcormack....

top of page, click Get Help, then Chat with Simon to start process of moderator assistance. It could take a day before you hear back from them. The little envelope icon on top right side of page will be highlighted when they do respond to you.

HALIMACS
Mayor / Maire

Re: cant change plans


@evanwcormack wrote:

I have been trying for 2 days to change my plan, it wont even show my current plan. I need a phone service


So here's the thing, @evanwcormack 

 

Last weekend, Public Mobile was also doing some behind the scenes work which also caused the Plan Change function to not work.

 

The best thing you can do is WAIT for this temporary work to stop, then the plans will populate under the tab.

 

If you wish to request that Public Mobile do this (if the feature is not displaying for you), ask their Moderators to process the change.

 

To contact a moderator, there are 2 methods:

 

  1. Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
  2. Send a private message to the moderator by clicking here  You’ll need to be logged into your Community account for the link to work.

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

S--S
Model Citizen / Citoyen Modèle

Re: cant change plans

first do a Clear your browser's cache.
or try a different browser
if you still not working with you
you have to
Submit a ticket to a moderator.

 

Here’s when and how to contact the Moderator Team:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • or you can send a private message to the @Moderator_Team by clicking here. You’ll need to be logged in to your Community account for the link to work.

 

  • In your message put it, please include.
  • your account number,
  • your phone number,
  • your account PIN,
  • explanation to them nice Team and nice service 💐

 

  • Good Luck🌺

evanwcormack
Good Citizen / Bon Citoyen

Re: cant change plans

I dont know what you do but having a phone is required of me, why would I wait an unknown amount of time without a service and without reimbursement for my unused days? the chat robot has never worked for me either. I have continuously had a 100% fail rate for it helping me.

Need Help? Let's chat.