cancel
Showing results for 
Search instead for 
Did you mean: 

cannot make acall

Robert46
Great Neighbour / Super Voisin

everything is working good until today march 22 I called and it says long distance.. I can not make a call now..

5 REPLIES 5

Robert46
Great Neighbour / Super Voisin

yes I received a call but I cannot make a call

Robert46
Great Neighbour / Super Voisin

yes I received a call only, I cannot make a call

Dunkman
Oracle
Oracle

 

@Robert46 

Are you on the $15 plan?  with 100 outgoing minutes?  If so, you likely ran out of minutes.  Check your self service account to see whether you see the 100 minute tracker.  If no tracker, that means you ran out of minutes.  

 

Are you able to receive calls?  Texts working fine?

esjliv
Mayor / Maire

@Robert46 wrote:

everything is working good until today march 22 I called and it says long distance.. I can not make a call now..


@Robert46 ,

Does the call complete when you add a 1 in front?

 

Try

  • rebooting your device
  • toggling into airplane mode for a few minutes, then back to regular mode.

 

If still issues, ask the Moderators to check on your account, by clicking the bubble at the bottom, right of your Community screen.

Triguy
Mayor / Maire

Try dialing 1 then area code + phone number.  Do you have limited or unlimited minutes ?  If you have limited minutes then check your account and if no minutes appear then they have been used up.  You can purchase an add-on for $5 for 500 minutes.

Need Help? Let's chat.