10-23-2018 11:07 AM - edited 01-05-2022 02:16 AM
Hi, I lost my pass word and my account has been lock out, I wish to cancel my plan, what should I do?
10-23-2018 12:04 PM
@doudouma Is the cancellation as a result of being locked out? or you have been wanting to do that anwyays?
If you are still intent on cancelling your account and want to port your number to another carrier, I would recommend you follow the suggestions from @Anonymous about keeping your service active until you are transferred. If you are inactive when you port the number you will not get the same number with your new provider.
10-23-2018 11:31 AM
@doudouma wrote:Hi, I lost my pass word and my account has been lock out, I wish to cancel my plan, what should I do?
In addition, if you need to get into your account, and your login is saying you're locked out then the only option is contacting the mods. The password reset won't do anything for you once it says locked out. Unless you're not using autopay...:)
10-23-2018 11:27 AM
When is your next renewal date?
If you are waiting for moderator, it will take 2 - 3 days.
If yoiu have autopay enabled and the renewal date is too clode, your account may be renewed before moderator working on your request.
I just tried the login screen "Forgot your passward?" link to reset your password.
I received the PM reset password email within a minute. Reset password is the quickest way to use use self-serve online to disable the autopay.
10-23-2018 11:13 AM
@doudouma wrote:Hi, I lost my pass word and my account has been lock out, I wish to cancel my plan, what should I do?
- If you had autopay set up with a credit card then yes you'll need to contact the moderators.
- If not then you can just let it run out and it will become inactive and eventually expire.
- If you wish to port your number over to another provider then you would need to keep the service active. With that then too you would want to remove autopay and your credit card before doing so.
10-23-2018 11:12 AM
Do you have auto pay enabled? If not then your plan will expire at end of your cycle and 90 days later it will be deleted including your number
If you have auto-pay on call 611 and you should be able to disable auto-pay. Then see above.
To get access to selfserve have you tried resetting your password?
10-23-2018 11:11 AM
@doudouma wrote:Hi, I lost my pass word and my account has been lock out, I wish to cancel my plan, what should I do?
Do you have autopay enabled? If you do you will need to contact the mods to gan access to your account again. (have you tired the lost password reset) If you don't have autopay enabled the account will run out and go into a suspended state and will not renew and after 90 days your account is closed and the number is lost. If you are changing providers and want to take this number with you, you will need to make sure the phone line is active to port out your number.
- PM Phone Number
- 4 digit PIN (or at least 3 of the following to verify your identity)
- account number
- date of birth
- complete address listed on account with postal code
- email address on account
- most commonly called numbers
- alternate number listed on the account
- last payment date and amount
- last 4 digits of the credit card
-Detailed explanation
Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
10-23-2018 11:09 AM
Welcome @doudouma
Best method to do this is to contact the Moderator Team directly.
How can you get help with your account, activation, or service?
In your message please include:
If you have a Porting issue, please also include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?: