cancel
Showing results for 
Search instead for 
Did you mean: 

can't login, autopay not working

ktan
Great Neighbour / Super Voisin

I've tried resetting password a couple of times but no notification comes to my email.  What should I do?

4 REPLIES 4

will13am
Oracle
Oracle

@ktan, the password reset feature is broken.  The email will come way late if ever.  You should contact the moderator team and request a password reset.  The moderator team can be reached via private message using this link.  Refer to the following link for information on contacting the moderator team.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

ktan
Great Neighbour / Super Voisin

Thanks - I've given it  a try.

Elturco
Great Neighbour / Super Voisin

You can alternatively contact them by Click here

Elturco
Great Neighbour / Super Voisin

Hi Ktan,

Have you tried waiting 5-10 minutes for the initial email? Maybe requesting multiple password reset emails can force an error in the system. 

 

Also for your card, if you're auto pay isn't working It's usually because it takes 1 day after the date it shows to process. Another problem might be an expired credit card on system.

 

You're best best would be to sit tight and wait for an mod, they should take care of you shortly.

Need Help? Let's chat.