12-02-2020 03:21 PM - edited 01-05-2022 04:20 PM
12-02-2020 05:50 PM
thanks for providing me the link!! Thank you!
12-02-2020 05:48 PM
@whlilyli wrote:The agent setup the account for me. And I tried to login with my email but it didn't work.
Then it sounds like you still need to create your self-serve account.
Click on My Account top right and on the right side click Create account.
12-02-2020 05:47 PM
12-02-2020 05:39 PM
The agent setup the account for me. And I tried to login with my email but it didn't work.
12-02-2020 04:29 PM
12-02-2020 04:19 PM
So you get any error messages when you try.
Where you ever able to login?
Is your service working properly?
12-02-2020 03:59 PM - edited 12-02-2020 04:03 PM
Hi @whlilyli
Assuming you've been able to login before, is it the username (e-mail address), or the password that you forgot?
If it's the e-mail, try looking back for the Welcome e-mail from Public Mobile to see which e-mail address you registered with (presuming you have several e-mail accounts and you can't recall which one you registered with...). Another way to find the correct e-mail address is to click on your icon on the upper right, go under My Profile, scroll down to see your e-mail address that you registered for Community - could be that one.
If it's the password you forgot, use the forgot password function on the sign-in page.
12-02-2020 03:25 PM
12-02-2020 03:23 PM
@whlilyli wrote:Hi I am not able to login to my account. Can you please assist?
Thanks
Lily
Did you create the account? If you activated yourself then you would have. If you activated in a store then you need to click on My account top right and on the right side click Create account.
If you've done all that then try the Forgot your password? link.