been locked out of account for 4 days

[Logans_mom]

i have been trying to log into my account for 4 days now.  will not let me reset my password.  What do i do now?

[geopublic]

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@Logans_mom wrote:

i have been trying to log into my account for 4 days now.  will not let me reset my password.  What do i do now?

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@Logans_mom  Did you activate online?

[geopublic]

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@Logans_mom wrote:

how do i contact the mediator team?

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@Logans_mom  To contact Public Mobile click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Note: Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

[Logans_mom]

how do i contact the mediator team?

[stonechucker]

@Logans_mom are you having an issue with the webpage for resetting your password, or does it work and the email isn't getting to you in time, or possibly at all?

Multiple attempts within minutes do lock you out for about an hour.  You could wait and again, but ultimately, if that doesn't work, you'll need to as previously suggested, contact the Moderator_Team.

[GinYVR]

@Logans_mom  What is the error message that the page had given you? Can you still use your phone?

[Triguy]

Try using a different browser and incognito mode.  Also clear your cache.  If you have problems then contact a moderator.

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

[TheOldVR]

Message a moderator.... they should be able to get you going again.

Good luck!

[iliketotalk]

you could try clearing the cache in your browser and using ingognito mode, if that doesn,t work you may need to contact a moderator