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am locked out of accessing my account

jaimeeg
Great Neighbour / Super Voisin

Was half way through setup to activate sim and had to put on hold, went to go back and now says that phone number not recognized or cell number either.

4 REPLIES 4

kselmak
Mayor / Maire

Hi @jaimeeg 

Session can lock your sim card for 50 minutes.

It's best to use incognito mode for the smoother experience 

Also don't leave space in your postal code or use apartment number if you are paying with credit card

Welcome to pm

gblackma
Mayor / Maire

@jaimeeg Welcome to PM.  Wait an hour from last attempt, clear your browser history,  go to private/ incognito mode and try again to activate your SIM card. 

Here's 3 articles on activation and porting and the Refer a friend reward  if you need them:

1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2..How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

 

Please note to port, your old providers account must be active. Stay safe. 

dabr
Mayor / Maire

@jaimeeg wrote:

Was half way through setup to activate sim and had to put on hold, went to go back and now says that phone number not recognized or cell number either.


@jaimeeg   Make sure to clear your cache/cookies and use a different browser with incognito/private mode enabled when retrying.

geopublic
Mayor / Maire

@jaimeeg wrote:

Was half way through setup to activate sim and had to put on hold, went to go back and now says that phone number not recognized or cell number either.


@jaimeeg  Wait for an hour for the previous session lock to clear up and then try the activation again.

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