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Website bug is not letting me change plans

lockehart
Good Citizen / Bon Citoyen

When I click on "Plans", the website fails to show me any available plans...is this happening to anyone else?
Screenshot 2018-10-07 at 2.41.57 PM.png

5 REPLIES 5

stonechucker
Mayor / Maire

@lockehart, it appears to be working now.  I too saw this earlier, around 2 pm Eastern.

@lockehart Try using incognito/private browsing more. If it doesn't work, try again later and it will eventually work. 

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popping
Retired Oracle / Oracle Retraité

@lockehart

Restart your browser and re-do the plan change again.  It happened to me before.  It may be PM server was busy or slow and missed the change plan request.  I was able to rstart my browser and continue to change my plan.  I am using Opera and Chrome browsers on my WIndows 10 laptop.

 

Good luck.

lockehart
Good Citizen / Bon Citoyen

It's not working in Chrome, Safari or Firefox

 

My account status is Active, but there's no plan listed underneath?? 

 

This is not normal right?

Screenshot 2018-10-07 at 2.49.41 PM.png

lat34hat34
Great Citizen / Super Citoyen

It's not happening to me. Could it be the internet browser that you're using? Sometimes I have to switch between Chrome and Firefox for certain websites in order for stuff like that to work.

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