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Wait time

KerryW
Great Neighbour / Super Voisin

What is the wait time for a moderator?

4 REPLIES 4

esjliv
Mayor / Maire

Yes @KerryW ,

Usually within an hour or two (during business hours), my experience anyways.

 

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brettster99
Deputy Mayor / Adjoint au Maire

@KerryW 

 

Offically it can take up to 48 hours but in reality these days I been greeting responses within 2-4 hours which is fast

@KerryW officially up to 48 hours. Stay safe. 


@KerryW wrote:

What is the wait time for a moderator?


I would say that these days, it's usually a few hours.

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