Been a PM member since November and have had no issues. But today my plan renewed and I have no service. I am on auto pay. Now I'm worried it will go through twice. Does this happen often.
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Public mobile has some serious explaining to do for customers who have renewed in the past 24 hours.
I would make a manual payment through * 611 and take screenshots of your available funds before and after.
If you run into any trouble with public mobile taking more than one payment, and the extra payment does not show up in your available funds, I would be putting a ticket through to the moderators.
@Bear2 , autopay failures do happen from time to time. Overall I would say it is rare. I have 5 accounts at the moment, all on autopay and I have yet to experience a failure. Oldest account is more than 4 years old.
yes, seems to be a big system issue to many users today.
I don't think we see an Autopay issue in this scale that often. So, don't worry, would be ok.
Always make sure you remember to update your expired credit card. I think it's a good practice to make a manual payment every time you update a credit card on the system.
@Bear2 , yes, today is a system issue.
I meant keep track of the expiry date and make sure update it when you got a new card. 😊
Occasionally autopay failures do happen. Multiple autopay failures like today are rare. If you manually load funds into your account, you will not be charged twice.
The forum actually has been somewhat quiet the last several weeks, but with today's failure, it unfortunately has been really busy today.
So will payment go through or do I have to wait 48hrs to get a ticket answered
Don't wait. Just make a manual payment and get your servcie working. You won't get charged twice, but if you do, it gets added to your balance anyway.
@Bear2 , so you still dont have service?
If you still don't have service, try to do a manual payment. After the payment is accepted, check your account and you might need to click Reactivate. You might need to reboot your phone as well
No worry about autopay will try to get money again. It shouldn't
When I try to do a manual payment it says I already have enough funds in my account and won't let me yet my available funds is only $4. I need my cell 😫