So maybe a silly question, but coming from a Post-Paid service, I'm just trying to clarify the payment history feature under My Account - no issues on payments or anything incorrect, I just want to understand it better.
So my question is...how exactly does one read the information below? Do I read it as the $0.00 is what I have left owing after the breakdown of the payment - or do I read it the other direction, in that each segment is added together to total the $24.00?
|Nov 3, 2019||1GB at 3G Speed/ 1Go à la vitesse 3G||$15.00||$0.00|
|Nov 3, 2019||30-day plan/Forfait de 30 jours||$10.00||$15.00|
|Nov 3, 2019||Reward - Refer-a-Friend ($1 per active friend) /Récompense - Référez-un-ami (1 $ par ami actif)||$1.00||$25.00|
|Nov 3, 2019||AutoPay Reward||$2.00||$24.00|
Thanks in advance for clarifying;
Solved! Go to Solution.
Payment history can be confusing.
Basically, $0 is the available balance left in your account after paying on November 3. You had $22 dollars (likely topped up by your credit card) + $2 autopay +$1 friend referral to equal $25 dollars that paid for your $25 plan (broken down to $10 + $15 parts).
I'm assuming the line below this shows a payment of $22, The system calculated that knowing you had rewards to cover the rest. Then it added your $2 and $1 rewards showing $25 on your account before your plan was charged.
Then all current plans charge $10 for the 30 day service, reducing your credit to $15 and then finally charging you for the plan your on, which in your case is $15 ($10 + 15 = $25). This leaves you with a 0 balance and your plan should succesfully be renewed.
Your account must have $23 available fund before renewal.
PM server added $2 autopay reward and $1 referral reward to your account. Balance = $25
Then, PM server took $10 + $15 from your account to pay for yoru renewal of $25 plan. Balance = $0