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mszayon6
Great Neighbour / Super Voisin

Unable to verify email address

I have saved my self serve password on laptop and use it every time to login. Now, the login is not working and when I go to forget password, after giving my email it says unable to verify email address. How do I solve this?

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cellphoneuser1
Mayor / Maire

Re: Unable to verify email address


@mszayon6 wrote:

I have saved my self serve password on laptop and use it every time to login. Now, the login is not working and when I go to forget password, after giving my email it says unable to verify email address. How do I solve this?


Affter doing the cache clearing, wait 1 hour and try to log in.  I that doesn't work, open the chatbot and tell it that you forgot your password. It'll give you the option to contact a CSA.

View solution in original post


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JK8
Mayor / Maire

Re: Unable to verify email address

@mszayon6 

 

Try clearing your browser cache and cookies and then open a new browser in incognito/private mode. You can also try another browser. Chrome or edge works well.

 

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cellphoneuser1
Mayor / Maire

Re: Unable to verify email address


@mszayon6 wrote:

I have saved my self serve password on laptop and use it every time to login. Now, the login is not working and when I go to forget password, after giving my email it says unable to verify email address. How do I solve this?


Affter doing the cache clearing, wait 1 hour and try to log in.  I that doesn't work, open the chatbot and tell it that you forgot your password. It'll give you the option to contact a CSA.

View solution in original post

S--S
Mayor / Maire

Re: Unable to verify email address

@mszayon6 

Explain your issue to Contact Customer Support Agent by  ,
they can solve your issue, they are nice Service Team they will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent,

  • you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

brady4
Great Neighbour / Super Voisin

Re: Unable to verify email address

You are not using the correct email for your self serve password. If you have another email try using it, otherwise contact customer service. 

 

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