Unable to purchase add on

[Unwana]

Hi unable to purchase add on for US roaming. My credit card not going through.

[dabr]

@ElsaFilice   Please don't post personal information on a public forum.  Use the 3 dots top right of your post and delete all the personal info.

As for international calling, log into your self-serve account and click on plans/add-ons, from there you should be able to purchase the add-on that you need.  There are two options, $8 (edit: not $10) for 200 mins that can be used for calling US and in Canada.  Then there is the international option of adding 400 mins for $15.  This will allow you to call the 16 countries listed there.

Also remember, you need to first add funds into your account (either CC/voucher) before making the add-on purchase.

Edit: Just saw it is $8 as per @hairbag1 edit, thanks, hairbag1

[RossN]

@ElsaFilice  hi you are on a public forum don,t give away your private info so easy click the the 3 dots top right corner and edit your post

[hairbag1]

You have the option of buying the $8 / 200 minutes of Canada  & US calling ...or the $15 / 400 minutes of Canada & International calling (including US) calling. Both of those add-ons work for calls whilst you're in Canada only.

400 International Long Distance minutes - $15

Included countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.

200 U.S. & Canada Long Distance minutes - $8

[ElsaFilice]

Need to add $10 international calls to cell number =========  belonging to Angelo Pisani ===========

[cavemantoronto]

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@Unwana wrote:

Hi unable to purchase add on for US roaming. My credit card not going through.

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If in a hurry to pay and but add-on, buy voucher from a store or recharge.com. After trip, then try to figure out.

[geopublic · Accepted solution]

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@Unwana wrote:

Hi unable to purchase add on for US roaming. My credit card not going through.

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@Unwana If the cc on file is not going through then more than likely you will also have problems during renewal. As a temp fix you can use a voucher for the addon but you should contact the moderator to check you cc on file.

To contact Public Mobile click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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