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kej
Good Citizen / Bon Citoyen

Unable to make or receive calls

I am unable to make or receive calls on plubic mobile phone

Tags (2)
Model Citizen / Citoyen Modèle

Re: Unable to make or receive calls

did you just port your number? it may wait few hours to transfer from your provider.

kej
Good Citizen / Bon Citoyen

Re: Unable to make or receive calls

No, I have had this number for sometime now with Public Mobile

Mayor / Maire

Re: Unable to make or receive calls

Try the lost phone trick to reset your account.

To report your phone stolen.  Login to your account.  Choose Plans and Add-onstab. Then choose Lost/Stolen Phone tab.  The choose Suspend Service tab.  Logout.  Wait few minutes.  Login in and report your phone found.  if you still have problems then try contacting a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Mayor / Maire

Re: Unable to make or receive calls


@kej wrote:

I am unable to make or receive calls on plubic mobile phone


@kejWHen you dial *611 from your phone what happens?

kej
Good Citizen / Bon Citoyen

Re: Unable to make or receive calls

It tells me about my account. Like my avaliable funds and if I want make a payment etc. 

Mayor / Maire

Re: Unable to make or receive calls


@kej wrote:

It tells me about my account. Like my avaliable funds and if I want make a payment etc. 


@kej  That means you account is active. So when you try to make a call to you get an error message?

 

Edit: Are you on a limited minute call plan or unlimited?

Deputy Mayor / Adjoint au Maire

Re: Unable to make or receive calls

If you had a working account that suddenly stopped working.. .and you have tried your SIM in a different phone, I would message a MOD for help.

 

Also - just make sure ur billing is up to date.

Highlighted
kej
Good Citizen / Bon Citoyen

Re: Unable to make or receive calls

@geopublic  I have not used all my minutes. The account is fine. 
thanks for your help. 

kej
Good Citizen / Bon Citoyen

Re: Unable to make or receive calls

@TheOldVR  I will try that.  Thanks