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Unable to make calls

sharathks
Great Neighbour / Super Voisin

@Moderator_Team

Unable to make calls from my mobile number

5 REPLIES 5

msromeo
Great Neighbour / Super Voisin

Does it just not call or do you get an error message?  If you ported over your number it may still be activated with your previous carrier.  Happened to me with Bell.  I ported my number over and texting worked immediatley but could not call or receive calls.  Once I cancelled my old plan with Bell with the same number, I could then use the PM phone perfectly 🙂

CS_Agent
Customer Support Agent
 

sharathks
Great Neighbour / Super Voisin

Tried to restart, pull out and put the SIM back, not working.

 

Just stopped connecting to network.

Dunkgirl
Deputy Mayor / Adjoint au Maire

@sharathks wrote:

@Moderator_Team

Unable to make calls from my mobile number


Did you just port over ? What happens when you try to make a call? Does MMS work? Does SMS work? Can someone call you? Are you connected to the network? Have you pulled out your sim card and put back in? Have you tried anything to remedy the situation? If so what steps have you done?

darkstar107
Good Citizen / Bon Citoyen

Does anything else work (receiving calls, SMS, data)?  

 

You'd probably be better off send the mods a direct message rather than just mentioning them.

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