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Poogzley
Model Citizen / Citoyen Modèle

Unable to create online self serve account. Not receiving SMS verification code

Hello,

 I am unable to create an online self-serve account, it seems I am not receiving the required SMS verification code. Is there any way around this?


Accepted Solutions
ShawnC13
Oracle

Re: Unable to create online self serve account. Not receiving SMS verification code


@Poogzley wrote:

Hello,

 I am unable to create an online self-serve account, it seems I am not receiving the required SMS verification code. Is there any way around this?


As I hae never activated in a retail location I am not sure what sends the verification code.  I suggest that you message the moderators.  Response time is between 48-72 hours.  Someone who has done a retail activation may hae more information but startingby getting in touch with the Mods is a good start

To send a private message to a moderator click this link.  In your message please include:

          - PM Phone Number

          - 4 digit PIN (or at least 3 of the following to verify your identity)

                    - account number

                    - date of birth

                    - complete address listed on account with postal code

                    - email address on account

                    - most commonly called numbers

                   - alternate number listed on the account

                    - last payment date and amount

                    - last 4 digits of the credit card

          -Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click the Chat bubble in the bottom right to create a trouble ticket *

View solution in original post


All Replies
mimmo
Oracle

Re: Unable to create online self serve account. Not receiving SMS verification code

@Poogzley  did you get a new number or did you port?  if you ported you might have an incomplet port.  does your original line sim stil work?

ShawnC13
Oracle

Re: Unable to create online self serve account. Not receiving SMS verification code


@Poogzley wrote:

Hello,

 I am unable to create an online self-serve account, it seems I am not receiving the required SMS verification code. Is there any way around this?


As I hae never activated in a retail location I am not sure what sends the verification code.  I suggest that you message the moderators.  Response time is between 48-72 hours.  Someone who has done a retail activation may hae more information but startingby getting in touch with the Mods is a good start

To send a private message to a moderator click this link.  In your message please include:

          - PM Phone Number

          - 4 digit PIN (or at least 3 of the following to verify your identity)

                    - account number

                    - date of birth

                    - complete address listed on account with postal code

                    - email address on account

                    - most commonly called numbers

                   - alternate number listed on the account

                    - last payment date and amount

                    - last 4 digits of the credit card

          -Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click the Chat bubble in the bottom right to create a trouble ticket *

View solution in original post

Poogzley
Model Citizen / Citoyen Modèle

Re: Unable to create online self serve account. Not receiving SMS verification code

It's a new number on the 20$ data only line, I just activated it today at Walmart.

NDesai
Oracle

Re: Unable to create online self serve account. Not receiving SMS verification code


@Poogzley wrote:

It's a new number on the 20$ data only line, I just activated it today at Walmart.


I guess that's the reason you are not getting the text. Your only option is to send a private message to the Moderator_Team and they will create your account. 

_________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, create a Ticket.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

Poogzley
Model Citizen / Citoyen Modèle

Re: Unable to create online self serve account. Not receiving SMS verification code


@slash407 wrote:

was it activated properly, u did register with a clerk first right


Yes, they registered it for me.

Poogzley
Model Citizen / Citoyen Modèle

Re: Unable to create online self serve account. Not receiving SMS verification code

@ShawnC13

 

I still have not heard back from a moderator, is this normal?

ShawnC13
Oracle

Re: Unable to create online self serve account. Not receiving SMS verification code


@Poogzley wrote:

@ShawnC13

 

I still have not heard back from a moderator, is this normal?


No this isn't normal.  I would send another message.


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click the Chat bubble in the bottom right to create a trouble ticket *

Need Help? Let's chat.