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areid2003
Good Citizen / Bon Citoyen

Unable to connect to 1-800 number

I am unable to connect to a 1-800 number but my son who has the same service with Public can. Not sure who to contact. Service works fine otherwise and I need to be able to connect to this 1-800 number for work purposes.I have replaced the phone and have same problem so it is not related to the phone perhaps the account (SIM)?


Accepted Solutions
geopublic
Mayor / Maire

Re: Unable to connect to 1-800 number


@areid2003 wrote:

Actually we both have different area codes. He has 705 and I am 647. I did not think of that. Any suggested resolution?


@areid2003  Check to see if that 1-800 has a local GTA number that you can call.

View solution in original post


All Replies
geopublic
Mayor / Maire

Re: Unable to connect to 1-800 number


@areid2003 wrote:

I am unable to connect to a 1-800 number but my son who has the same service with Public can. Not sure who to contact. Service works fine otherwise and I need to be able to connect to this 1-800 number for work purposes.I have replaced the phone and have same problem so it is not related to the phone perhaps the account (SIM)?


@areid2003  To eliminate the possibility of having entered the number incorrectly in you contacts did you try calling the number manually?

Triguy
Mayor / Maire

Re: Unable to connect to 1-800 number

Try rebooting your phone.

areid2003
Good Citizen / Bon Citoyen

Re: Unable to connect to 1-800 number

The number was removed from contact list and re-entered and also tried manually. Same result. Unable to connect.

areid2003
Good Citizen / Bon Citoyen

Re: Unable to connect to 1-800 number

Phone has been rebooted several times already and finally replaced with same result. Unable to connect.

 

Same SIM in two different phones yields same results.

Staliger
Mayor / Maire

Re: Unable to connect to 1-800 number

@areid2003 I would create a ticket with mods to ask them to restart your account on their end. Click on ? on bottom right of the page and follow directions.

geopublic
Mayor / Maire

Re: Unable to connect to 1-800 number


@areid2003 wrote:

The number was removed from contact list and re-entered and also tried manually. Same result. Unable to connect.


@areid2003  Try your son's sim in your phone and dial the number. Does it work? If yes, is his area code the same as yours?

gblackma
Mayor / Maire

Re: Unable to connect to 1-800 number

@areid2003  do you and your son have the same area codes? Maybe  you have a newer one and they haven't updated the 1800 number yet.

areid2003
Good Citizen / Bon Citoyen

Re: Unable to connect to 1-800 number

Actually we both have different area codes. He has 705 and I am 647. I did not think of that. Any suggested resolution?

geopublic
Mayor / Maire

Re: Unable to connect to 1-800 number


@areid2003 wrote:

Actually we both have different area codes. He has 705 and I am 647. I did not think of that. Any suggested resolution?


@areid2003  Check to see if that 1-800 has a local GTA number that you can call.

View solution in original post

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