Unable to change my 15$ plan to 13$ plan for QC

[Oldpublicmobile]

Hi,

when I go to Change my plan, I do not see the 13$ plan. I currently have the 15$ plan.can a moderator help make the change for me.

thanks !

[computergeek541]

---

@will13am wrote:

---

---

I think that this could actually backfire. @Catherine_T , is Public Mobile aware that by saying "Autopay required", this makes it look like to potential customers that a credit card is required to become a customer?  Personally, I know that the autopay part is only for the $2 discount, but to a new customer, that advertising can look quite different.

---

This issue was brought up.  A few years ago, there was an attempt made to incorporate rewards into the advertised price.  It did not go far because customers were confused.  

---

It's very strange that Public Mobile went back to this. If I hadn't already been around for a few years, I would genuinely think that there were no other plans other than plans that required Autopay and that I couldn't get a plan (any plan) without it. How would someone new know that it's only that price that requires Autopay?

[will13am]

---

@computergeek541 wrote:

---

@Anonymous wrote:

---

@Oldpublicmobile wrote:

Hi,

when I go to Change my plan, I do not see the 13$ plan. I currently have the 15$ plan.can a moderator help make the change for me.

thanks !

---

It's a marketing spin. Look we have a $13 plan!* *If you set up autopay.

---

I think that this could actually backfire. @Catherine_T , is Public Mobile aware that by saying "Autopay required", this makes it look like to potential customers that a credit card is required to become a customer?  Personally, I know that the autopay part is only for the $2 discount, but to a new customer, that advertising can look quite different.

---

This issue was brought up.  A few years ago, there was an attempt made to incorporate rewards into the advertised price.  It did not go far because customers were confused.  

[RosieR]

@Oldpublicmobile this is the QC $13 Plan.  It requires autopay.  So the same as your $15 plan, just add autopay.

[computergeek541]

---

@Anonymous wrote:

---

@Oldpublicmobile wrote:

Hi,

when I go to Change my plan, I do not see the 13$ plan. I currently have the 15$ plan.can a moderator help make the change for me.

thanks !

---

It's a marketing spin. Look we have a $13 plan!* *If you set up autopay.

---

I think that this could actually backfire. @Catherine_T , is Public Mobile aware that by saying "Autopay required", this makes it look like to potential customers that a credit card is required to become a customer?  Personally, I know that the autopay part is only for the $2 discount, but to a new customer, that advertising can look quite different.

[NDesai]

---

@Anonymous wrote:

---

@Oldpublicmobile wrote:

Hi,

when I go to Change my plan, I do not see the 13$ plan. I currently have the 15$ plan.can a moderator help make the change for me.

thanks !

---

It's a marketing spin. Look we have a $13 plan!* *If you set up autopay.

---

Yup, just like they say $80/month internet plan for 2 years ($150/month otherwise).

[Oldpublicmobile]

Oh I didn’t notice this.

[Anonymous]

---

@Oldpublicmobile wrote:

Hi,

when I go to Change my plan, I do not see the 13$ plan. I currently have the 15$ plan.can a moderator help make the change for me.

thanks !

---

It's a marketing spin. Look we have a $13 plan!* *If you set up autopay.

[Staliger]

@Oldpublicmobile there is no 13$ plan. 15$ one is the cheapest + if you have Autopay enabled, you have 2$ off. Hence, 15-2 = 13$ per month + taxes.

[computergeek541]

---

@Oldpublicmobile wrote:

Hi,

when I go to Change my plan, I do not see the 13$ plan. I currently have the 15$ plan.can a moderator help make the change for me.

---

There's no reason to make this plan change. If you're on the version of $15 plan that includes unlimited incoming calls, you should know that the plan advertised as being $13 is exactly the same plan, and I suspect even has the same Public Mobile internal computerized plan code.

[gpixel · Accepted solution]

@Oldpublicmobile they are both the same. the advertised $13 plan factors in the auto-pay discount