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Unable to call( it says unable to connect mobile service)

Dawei
Great Neighbour / Super Voisin

I cannot call with my phone anymore and It says unable to connect to mobile service. I payed the fees. I do not understand why I cannot call anymore eventhough I PAY every month. Do I need to change a new SIM card??? Please help

2 REPLIES 2

will13am
Oracle
Oracle

@Dawei, if you are paying regularly and your account status is active, then perhaps it is time to give the moderator team a private message so they can look into your problem.  The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Raven_Jet
Model Citizen / Citoyen Modèle

Log into self serve and check out your payment history. Did you go with autopay?

 

when was the last time your plan was renewed?

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