Unable to Login to Self Serve Account Even After Multiple Password Changes

[eyehigh]

Hi and thanks for your time,

As the title explains, I keep getting the error "Sorry, your login attempt failed. Please try again." even after multiple successful password changes. Tried to login via incognito mode and in multiple browsers (Firefox, Safari) to no avail. If a PM Customer Rep could kindly assist me (I can provide the account email used etc.) it would be greatly appreciated. Thanks in advance.

[Traveler87]

this was exactly what  i needed thank you using 611 in the meantime

[ClaudeR]

I agree since maybe the Moderators haven't received the message...

[Triguy]

I just tried now and was able to login using Chrome.  You could try the forgot password link.

https://selfserve.publicmobile.ca/forgot-password/

If you still have problems then try contacting the moderators again.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[HLS]

Yes. I have tried all of these things many times over the last six days. 

[Triguy]

Try using a different browser and use incognito mode.  Also clear your cache.  Try logging in during off peak hours.

[HLS]

I'm having the exact issue now for six days. 

[ClaudeR]

Yes please do!

[hairbag1]

Keep us posted on how you resolved this.

[eyehigh]

Appreciate all the help from everyone. I tried relogging in today to no avail. Contacted a moderator instead. Thanks y'all.

[ClaudeR]

I think that there's a 50-min. delay before trying over again.

[cavemantoronto]

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@eyehigh wrote:

Hi and thanks for your time,

As the title explains, I keep getting the error "Sorry, your login attempt failed. Please try again." even after multiple successful password changes. Tried to login via incognito mode and in multiple browsers (Firefox, Safari) to no avail. If a PM Customer Rep could kindly assist me (I can provide the account email used etc.) it would be greatly appreciated. Thanks in advance.

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You are probably locked out for trying so many times.  Try later.  They do it so someone can't guess your password.

[RossN]

@eyehigh @Marycontrary  hi if you have another device try to log in on that also you can do most things dialling *611

[hairbag1 · Accepted solution]

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@eyehigh wrote:

Hi and thanks for your time,

As the title explains, I keep getting the error "Sorry, your login attempt failed. Please try again." even after multiple successful password changes. Tried to login via incognito mode and in multiple browsers (Firefox, Safari) to no avail. If a PM Customer Rep could kindly assist me (I can provide the account email used etc.) it would be greatly appreciated. Thanks in advance.

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Before contacting a moderator for their assistance...take a break and try logging in again in an hour.

You can send a message to the moderator team if that doesn't work....Click this to message them

[Marycontrary]

I'm also having this issue please help!