Trouble logging into Self Serve

[dkcheng]

Is anyone else having trouble logging into self-serve? I'm stuck at the login screen and after entering my credentials it keeps timing out, saying " Sorry, your login attempt failed. Please try again."

[CS_Agent]

Hi dkcheng,

Thank you for reaching out to us.

I am sorry to learn that you are unable to get access into your account and I can reassure you that I'll be there to help you with this concern.

In order to assist you, please send us a Private Message.

I am looking forward to your response.

Cheers

Abdoulaye

[Megs]

I can't sign into self serve. Says login attempt failed. Please help

[imm1304]

Glad you were able to get in eventually.  

It gets slow when lots of people are signing in at the same time.. usually related to new activations during promo period.  

[dkcheng]

Thanks! I was just finally able to sign in after a few repeated attempts. It's just super slow I guess ...

[imm1304 · Accepted solution]

Hi @dkcheng!

I just tested.  I was able to sign in... although its slower than usual.. took around 10 seconds.  

Clear cache and try again.  Or, it may have been too busy or down momentarily and now back on.  

[thapager]

Just hangs. It's happening here too