@Mountainmaxman wrote:
if you are in a rush and don't mind losing your phone number you can make a new account with a new sim card. If not in a hurry ask a moderator to help you out, but I think you will need your pin number, hope you remembered that one.
Ok, this is seriously a wild piece of advice!?!?!?!
- I have counted 6 moderators that are working right now.
- Moderator turn-around times right now could be shorter than heading to a store to buy a new SIM card. (unless the OP has a spare SIM in their desk drawer, of course)
- Not sure what you think creating a new account would achieve when someone can't log into their account... The OP has not mentioned why they need access to their account. It's possible that they just wanted to check how much data they have left. At the end of the day they will need access to their account no matter what. And if the password reset function does not work for them they need help from the moderators.
- if moderator turn-around times would be long-ish the OP could still use 611 to perform some basic account tasks like topping up with a voucher etc.
The correct advice has been provided above, no need send anyone on a wild goose chase.
