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Great Neighbour / Super Voisin

The phone number entered is invalid or you may have created your profile already

Hello,

 

I have just activated a public mobile account and am porting my number over from Virgin. However, when I try to make a self serve account, I recieve the error message "The phone number entered is invalid or you may have created your profile already". I have recieved a text message saying that my number port was succesful. 

How can I create a self serve account?

 

Thank

Mayor / Maire

Re: The phone number entered is invalid or you may have created your profile already

@deborahchambers, Did you activate your account yourself (on-line)?  If so, your self serve profile should already be created.  you can just log in.

Model Citizen / Citoyen Modèle

Re: The phone number entered is invalid or you may have created your profile already

did u have a incomplete account? or u just have to wait since ur number was just ported, so try again in a day when the number is registered

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Great Citizen / Super Citoyen

Re: The phone number entered is invalid or you may have created your profile already

Maybe you need to send a private message to the PM and let them to help you solve this problem.