Switching number to a new sim

[claimsgirl]

My husband lost his phone, he as been a customer for over 10 years.

He purchased a new phone and a sim card. He need to activate the sim and import hisnumber but unable to sign in to my account. In trying to reset password, I imput answer but says incorrect. Needto talk with someone so he can have his phone working. He's missing out on vital phone calls.

Thanks for helping

[Korth]

I've found that Self-Serve gets glitchy when you use the same computer/phone to login to different accounts.

Clear browser cache/cookies. Use "secret" or "incognito" mode. Or just use a different browser for each. (I use Waterfox on my computer, Brave on my phone, Opera or Epiphany when I need to do things like Self-Serve on "other" accounts. Most Win10 users will have Chrome or Firefox installed and Microsoft Edge always available as an undesired "secondary" browser.)

[Anonymous]

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@computergeek541 wrote:

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@Jb456 wrote:

@computergeek541 did you move this thread?

possibly 😉

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He "possibly" moved the voucher one a short while ago too. Typing away...RED BOX of death. Sigh. Copy. Exit. Re-do. Although that one actually showed up somehow

[Jb456]

@computergeek541  it's ok 👍 😤🤬😂

[computergeek541]

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@Jb456 wrote:

@computergeek541 did you move this thread?

possibly 😉

[Jb456]

@computergeek541 did you move this thread? Got that red screen again. Really a pain in the lol

@claimsgirl 

Don't activate sim card.

Gain access back to the original account. Follow @JoyLuck  instructions how to contact mods.

Then to continue with @Anonymous  instructions. Green arrow on picture below.

 

[JoyLuck]

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@claimsgirl wrote:

My husband lost his phone, he as been a customer for over 10 years.

He purchased a new phone and a sim card. He need to activate the sim and import hisnumber but unable to sign in to my account. In trying to reset password, I imput answer but says incorrect. Needto talk with someone so he can have his phone working. He's missing out on vital phone calls.

Thanks for helping

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Contact moderators for assistance if you continue to have problems logging into your (edit) husband’s account.

Contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Anonymous]

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@claimsgirl wrote:

My husband lost his phone, he as been a customer for over 10 years.

He purchased a new phone and a sim card. He need to activate the sim and import hisnumber but unable to sign in to my account. In trying to reset password, I imput answer but says incorrect. Needto talk with someone so he can have his phone working. He's missing out on vital phone calls.

Thanks for helping

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All he needs to do is log into his account and use the Change SIM function. Type in the new SIM # and everything'll be there.

Using his email address of the account, he can use the Forgot your password? link to reset his password.