Switched number and nothing works

[Rickyehite]

I tried to switch number and now I can’t log in or even make calls or text 

[Rickyehite]

Phone is ok customer service trying to fix problem now 

[esjliv]

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@Rickyehite wrote:

says the client you trying to reach is not available it’s been 8 hours I’ve restarted at least 20 times took sim out put back in airplane mode like my account got erased 

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@Rickyehite 

What happens when you call 611 from your Public Mobile device?

The reason I asked if you had working services before the number change is that...if you did not, there may be something else going on.

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

[Anonymous]

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@Rickyehite wrote:

I did this just waiting for them get back to me

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@Rickyehite 

be relax and patient
i hope the will answer to you as soon as possible....

them will help 100%...

[esjliv]

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@Rickyehite wrote:

says the client you trying to reach is not available it’s been 8 hours I’ve restarted at least 20 times took sim out put back in airplane mode like my account got erased 

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@Rickyehite 

So, I am assuming you had working services before you went into your Self Serve and change your phone number, correct?

Did you change the phone you are using as well?

At this point, it may be best to submit a ticket with CSA and ask them to look into it for you.

Hopefully, if you submit now, you can get an answer before they close this evening.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

[Rickyehite]

I did this just waiting for them get back to me

[Anonymous]

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@Rickyehite wrote:

says the client you trying to reach is not available it’s been 8 hours I’ve restarted at least 20 times took sim out put back in airplane mode like my account got erased 

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@Rickyehite 

Follow the instructions how to Contact Customer Support Agent by CS_Agent ,

in my first original post....

[Rickyehite]

says the client you trying to reach is not available it’s been 8 hours I’ve restarted at least 20 times took sim out put back in airplane mode like my account got erased 

[esjliv]

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@Rickyehite wrote:

Nothing happens and now I can’t even log in says public mobile on top of my phone but no text or calls go threw 

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@Rickyehite 

What happens when you call your number...is that what you answered when you said "Nothing happens"?

[Rickyehite]

Nothing happens and now I can’t even log in says public mobile on top of my phone but no text or calls go threw 

[esjliv]

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@Rickyehite wrote:

I tried to switch number and now I can’t log in or even make calls or text 

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@Rickyehite 

Open a TAB in incognito mode, and try to log into your account (Self Serve).

If you had to many failed attempts your account will lock, and you can try again in 1/2 hour.

To kick-start the service, Try:

• rebooting your phone (@HALIMACS got there first 😉 )
• toggling into airplane mode, than back into regular mode

EDIT: what happens when you try to call the number you switched to?

[HALIMACS]

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@Rickyehite wrote:

I tried to switch number and now I can’t log in or even make calls or text 

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@Rickyehite 

I presume you mean you are an existing Public Mobile customer and you changed your phone number.

If so, try this:

• reboot device
• reset network settings

[Anonymous]

@Rickyehite 

i suggest you can try it for a different Browser

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here link, 

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....