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Model Citizen / Citoyen Modèle

Re: Suspended account

You should be able to access it via *611 on your phone with your SIM card in it.

Mayor / Maire

Re: Suspended account


@GinYVR wrote:

You should be able to access it via *611 on your phone with your SIM card in it.


Right. But he says he has enough money in his account which therefore he must have suspended it himself but now he can't get in his account to un-suspend.

 

Edit: so I see you chose a solution of putting more money in elsewise. If you have sufficient funds in your account then it must be that you suspended your service yourself. Did you?

Model Citizen / Citoyen Modèle

Re: Suspended account

@z10user4  I am trying to determine to see if his account / phone number is still in the system.. if not there is not much of a point bothering moderators or other diagnostics steps.

Good Citizen / Bon Citoyen

Re: Suspended account

I have enough money to pay for a different plan not the same one I was using so I have been suspended for not having enough money to autopsy for the plan that I was using....so because I don't have enough money in my account for the plan that I was using I wanted to change it to a different plan that I can afford...and I tried to do that with my phone and it doesn't offer the plan change thing on there....so I have to do it online e through my account...which I am locked out of ....!!!! Great so what's the next plan....?any other ideals....??????
Mayor / Maire

Re: Suspended account


@GinYVR wrote:

@z10user4  I am trying to determine to see if his account / phone number is still in the system.. if not there is not much of a point bothering moderators or other diagnostics steps.


He did provide a few clues. But nor am I certain of what he has going on too Smiley Happy

Good Citizen / Bon Citoyen

Re: Suspended account

I tried to change my plan via telephone...but it doesn't have the change plan thingy...so basically I am stuck between a rock and a hard place..,until public mobility unlocks my dining account.... bastards...
Mayor / Maire

Re: Suspended account


@Bodereck wrote:
I have enough money to pay for a different plan not the same one I was using so I have been suspended for not having enough money to autopsy for the plan that I was using....so because I don't have enough money in my account for the plan that I was using I wanted to change it to a different plan that I can afford...and I tried to do that with my phone and it doesn't offer the plan change thing on there....so I have to do it online e through my account...which I am locked out of ....!!!! Great so what's the next plan....?any other ideals....??????

Ah. No indeed. The 611 doesn't allow much of changes other than adding add-ons. It'll happily take your money though.

Might I suggest you dump sufficient funds in to get your service restored so that you have your new phone working. Then wait for the moderators to sort out your account and then make any changes after that.

Highlighted

Re: Suspended account

Have you attempted the password reset function on the selfserve login page?

 

It may not work (it doesn't for my main account, but does for another one) - if that doesn't work, you'll need to contact the Moderator_Team.  Sometimes that *IS* the only option.