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Suspended Account Being Deactivated after 60 days not 90

tomaskingsley
Great Neighbour / Super Voisin

I have a screenshot that explains it best. My last payment was October 24, I was suspended Nov 23 (as I left the country for a month from Nov 21-Dec 22 and purposely didn't pay that month), and I return today to find it saying my Account will be deactivated tomorrow and I will lose my phone number. That is 60 days, not 90. Which in the screen shot the message at the top clearly says 90. Should I write to the mods immediately, as this is tomorrow it will be deactivated? It's also Christmas break and a Saturday. Can I expect a response?

Or is this the normal policy and the 90 days that it's talking about just false?

 

Thanks in advance!

(This is my first post, I hope it's in the correct spot and done properly)

 

20171222_231704.png

6 REPLIES 6

will13am
Oracle
Oracle

Seriously, this list needs to be included front and center in the knowledge base.

 

https://productioncommunity.publicmobile.ca/t5/Discussions/Bugs-and-Quirks-at-Public-Mobile/m-p/2026...

tomaskingsley
Great Neighbour / Super Voisin

Okay will do. I'll post their reply after if the mods don't respond here as well.

 

Thanks for the help, was getting worried.

From page 1 of the "Terms of Service": https://www.publicmobile.ca/pdfs/Public_Mobile_Terms_of_Service.pdf

"Prepaid service credits are non-refundable. After ninety days with no active rate plan, your account will be automatically deactivated."


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Though not a PM employee, I can confirm that 90 days is correct inspite of the message in your account. If you want a definitive response send a private message rather than awaiting response to a "tag".


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

tomaskingsley
Great Neighbour / Super Voisin

Thanks for the reply!

That could be it!

Okay so hopefully we can get a definite confirmation on that before tomorrow when I lose the phone number I've had for 3 years haha. If not I guess I'll just add money to the account to save it.  

@CS_Agent Can someone confirm if this is the case, please? Thank you!

KMG
Deputy Mayor / Adjoint au Maire

I think this is an ongoing system problem, where the message shows up after 30 days, despite the fact that the Moderators have confirmed that you actually do have 90 days.

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